Assurances
The provision of a high-quality, consistent and reliable service is of paramount importance to everything we do.
We understand the leap of faith that our customers must take to install AFS as their delivery representatives, and the obligation that we have to deliver what we promise - both in terms of customer care and physical goods. Consequently, we take all appropriate measures to ensure that the consignments placed in our care are duly protected at all times.
We offer the following pledges to all existing and prospective customers as a Charter by which our performance may be measured:
- We pledge to aim to deliver on time, the first time and every time thereafter
- We pledge to value integrity, and will always be honest with our customers
- We pledge to always listen and be flexible where it counts
- We pledge to provide great value by providing quality service at affordable prices
- We pledge to go ‘the extra mile’ for you, whenever and wherever we can
Most importantly, we pledge to put the customer right at the heart of every service we provide – understanding what you need, delivering what we promise.
AFS Policies
Corporate, Social and Ethical Responsibility Policy
